Common questions

• Does the subscription fee include unlimited content and changes?

  Yes, your annual subscription includes unlimited content and changes.

• How long does it take to launch?

  The onboarding process takes our clients on average about 20 hours of time spread out over weeks. Depending on your availability to review and approve your clinical content in our interactive format, it takes 4-12 weeks. We work quickly to go live as soon as possible (our record is launching in one week).

• I’m interested in learning more, how can I get in touch?

  Fantastic! We’d be happy to give you a more comprehensive overview of how Firstline works. Please fill out this contact form and someone from our team will reach out to you.

• What resources do I need to provide for the onboarding process?

  You’ll send us all the clinical content you’d like to be available in your customized application, in any form that you have it. Also, we’ll need to know the key members of your team authorized to make changes in our platform.

• What if my institution doesn’t have guidelines?

  We value our clients’ clinical expertise and look to you to provide clinical content. However, if you don’t have any guidelines yet, we can work with you to copy and adapt guidelines from other institutions already using Firstline.

• What languages does Firstline support?

  We support any language. Firstline is already being used in English, French, Dutch, Korean, Swedish, and Italian.

• Are we able to restrict access to users just at my hospital?

  Yes. While most of our clients allow open access to their clinical content to maximize its reach in the community, we are able to restrict access to your pre-authorized set of users.

• Does Firstline require IT integration?

  No. Firstline is cloud based and works independently from other systems. There is no patient or provider information included in our platform.

• Are there IT resources required for the implementation of this new app?

  No IT resources are required for us to implement the application. We are open to meeting with your IT team if clearance or approval is required, but they aren’t involved in getting your application live.